Question 1

Which complimentary services are included in the Pass?

Accepted Answer

The Abu Dhabi Pass includes exclusive hotel deals, up to 10% discount on tourist VISA, and access to hidden gems of Abu Dhabi.

Question 2

What are the benefits of using the Cruise Crew Pass?

Accepted Answer

The Cruise Crew Pass offers up to 40% off entry to Abu Dhabi's top attractions and activities for just $1, making it a cost-effective way to explore the city.

Question 3

How do I book my SIM?

Accepted Answer

Access your SIM discount voucher via the Pass Redemption Page. Select the SIM, apply the code during checkout and receive the booking confirmation via email. Detailed steps are also provided along with the discount voucher.

Question 4

How do I use my Hotel discount vouchers?

Accepted Answer

Your exclusive hotel discount voucher code can be accessed via the Redemption Page. Detailed instructions on how to use the voucher to unlock your exclusive hotel discount are provided along with the voucher.

Question 5

What is Build Your Own Pass?

Accepted Answer

As the name suggests, Build Your Own Pass (BYOP) allows you to create your own pass by selecting your favorite attractions and activities. You can add any single attraction at full price, or choose 2 or more attractions to unlock exclusive discounts. The more you add, the more you save! This pass also includes FREE access to some attractions and complimentary vouchers for an enriching experience.

Question 6

After purchasing the pass, can I use it right away?

Accepted Answer

Yes, the pass can be used immediately post-purchase on your Abu Dhabi tour. Select the attraction you'd like to visit, generate an instant e-ticket/voucher, and gain direct access at the attraction.

Question 7

Is The Official Abu Dhabi Pass available on both iOS and Android?

Accepted Answer

Yes, the Abu Dhabi Pass is available on both App Store (iOS) and PlayStore (Android). You can download the app easily on both devices.

Question 8

Can you assist with group bookings?

Accepted Answer

Certainly! Reach out to care@alike.io for assistance with group bookings, and our travel advisors will be delighted to help.

Question 9

What is the Price Match Plus guarantee?

Accepted Answer

Price Match Plus is our commitment to offering you the best value for attractions in Abu Dhabi. If you find any attraction available on our website listed at a lower price on a competitor's website, we'll match that price and give you additional benefits worth up to 18 USD, including a free museum ticket.

Question 10

Why should I choose theabudhabipass.com?

Accepted Answer

Beyond matching competitor prices, we provide extra value through complimentary benefits, ensuring you get the best deal possible while enjoying more of what Abu Dhabi has to offer.

Question 11

Which passes are eligible for Price Match Plus?

Accepted Answer

Price Match Plus is available exclusively for our Build Your Own Pass option. This offer does not apply to Bestseller Bundles.

Question 12

What attractions are eligible for Price Match Plus?

Accepted Answer

Only gated attractions are eligible for the Price Match Plus. Experiential tours like Desert Safari, City Tour, etc. are not eligible under Price Match Plus.

Question 13

How many times can I use the Price Match Plus offer?

Accepted Answer

Each user can claim the Price Match Plus offer once. The offer applies per transaction, not per ticket.

Question 14

Can I use this offer for multiple bookings?

Accepted Answer

No, this is a one-time offer per customer account. Once you've successfully claimed Price Match Plus, you won't be eligible to use it again.

Question 15

Does the offer apply to each ticket I purchase?

Accepted Answer

No, the Price Match Plus benefit (including the free museum ticket worth up to 18 USD) applies to the transaction as a whole, not to each individual ticket purchased.

Question 16

Why isn't Price Match Plus available for Bestseller Bundles?

Accepted Answer

Our Bestseller Bundles are already specially priced package deals. Price Match Plus is designed specifically for our Build Your Own Pass, where you customize your own attraction selection.

Question 17

What benefits do I receive with Price Match Plus?

Accepted Answer

You'll receive the matched competitor price for your attraction plus additional benefits valued at up to 18 USD, which includes a free museum ticket.

Question 18

What information do I need to provide?

Accepted Answer

You'll need to submit the competitor's website URL, the attraction name, the lower price you found, and your contact information through our Price Match Plus form.

Question 19

How long does verification take?

Accepted Answer

Our team will verify your claim and send you a secure payment link within 30 minutes during business hours.

Question 20

When will I hear back from your team?

Accepted Answer

If you submit your claim between 8 AM and 8 PM, our team will respond on a priority basis within 30 minutes. Claims submitted after 8 PM will be processed on the next business day.

Question 21

What are your business hours?

Accepted Answer

Our priority response window is from 8 AM to 8 PM daily. We process all claims received during this time with urgency.

Question 22

Is there a minimum purchase requirement?

Accepted Answer

The terms focus on matching available attractions on our site. For specific purchase requirements, please refer to the details when submitting your claim.

Question 23

What happens after my claim is verified?

Accepted Answer

Once verified, you'll receive a secure payment link to complete your booking at the matched price with your additional benefits included.

Question 24

Are there any restrictions on which competitor prices you'll match?

Accepted Answer

The competitor price must be for the same attraction, valid, publicly available, and currently bookable on a legitimate competitor website.

Question 25

What if my claim is not approved?

Accepted Answer

Our team will contact you to explain the reason and may offer alternative solutions to ensure you still receive great value for your Abu Dhabi experience.

Question 26

How can I apply for the UAE Tourist Visa?

Accepted Answer

While redeeming your UAE Tourist Visa through the Abu Dhabi Pass, you will receive a confirmation email. Our customer service team will reach out to you to gather the necessary documents to initiate the visa process. Please ensure you make your booking at least 5 working days before your planned travel date.

Question 27

What is The Welcome Pass?

Accepted Answer

The Welcome Pass is an exclusive pass that provides access to various top attractions and hidden gems in the city, allowing visitors to explore and enjoy without the need for advance bookings.

Question 28

How can I use my attraction tickets that I received in my email?

Accepted Answer

The tickets you have received on your email will have the bar code/QR code that you can present at the venue for direct entry. The ticket is only valid on the date of visit you selected during redemption.

Question 29

Do you have app-only deals?

Accepted Answer

Currently, we do not have any app-only deals, but we offer complimentary vouchers with our passes.

Question 30

How can I contact the customer support team?

Accepted Answer

Contact our customer support team via care@alike.io or webchat for assistance with holiday arrangements, hotel reservations, and experience tickets.

Question 31

What is the validity of my pass?

Accepted Answer

All city passes are valid for 14 days from the date of first use. Seasonal passes may have different validity period.

Question 32

When will I receive my tickets?

Accepted Answer

Tickets are automatically sent to your email 48 hours before your start date.
For same day bookings, tickets are emailed instantly (typically under an hour).

Question 33

Why should I buy the Abu Dhabi Pass? How will I benefit from it?

Accepted Answer

The Official Abu Dhabi Pass offers access to 70+ attractions and experiences, as well as complimentary vouchers like FREE Hop-on Hop-off shuttle services, exclusive hotel discounts, visa savings, and much more, which are generally not available. This tourist pass eliminates travel worries about planning, booking, and handling multiple tickets, providing everything at your fingertips with the all-in-one app.

Question 34

How do I claim the Price Match Plus offer?

Accepted Answer

Simply fill out the Price Match Plus form on our Abu Dhabi Pass page and provide the required details, including the competitor's website link and pricing information.

Question 35

Which attractions are eligible for Price Match Plus?

Accepted Answer

Any attraction listed on theabudhabipass.com that you find at a lower price on a competitor's website is eligible for our Price Match Plus guarantee.

Question 36

I had selected my attractions at time of purchasing the pass – Can I change them later?

Accepted Answer

Absolutely. Please drop us a note at care@alike.io nd our Travel Advisors will be happy to assist you.

Question 37

How much can I save with the Abu Dhabi Pass?

Accepted Answer

You can save up to 50% on your Abu Dhabi trip with the Abu Dhabi Pass. Apart from this, you will also receive complimentary vouchers with the city pass.

Question 38

Can I cancel my Pass Purchase if my plans change?

Accepted Answer

We understand plans can change and you may want to cancel your purchase hence, cancellation is possible only if none of the pass offers have been redeemed. You cannot cancel a partially consumed pass.

Question 39

What does redeeming a pass mean?

Accepted Answer

A city pass is considered redeemed if any attraction/experience ticket or complimentary voucher has been used by the customer.

Question 40

What is the shuttle bus service included with The Welcome Pass?

Accepted Answer

The shuttle bus service provides convenient transportation to and from major attractions and hidden gems included in The Welcome Pass, making it easy to explore the city.

Question 41

How is the Official Abu Dhabi Pass different from other passes?

Accepted Answer

While many city passes focus solely on city experiences, the Abu Dhabi Pass stands out by providing flexibility, savings, and direct entry to most attractions. It also extends offers on essential tourist services like mobile services, transportation, and tourist visa applications unlike general city passes.

Question 42

How does this city pass work?

Accepted Answer

There are 3 easy steps behind the process of using The Abu Dhabi Pass:
Build: According to your travel style, choose your favourite pass - Build Your Own Pass, Bestseller Bundles and Pay As You Explore. Select the attractions and experiences you love the most and complete the payment process.
Book: Once you have purchased the pass, select the attractions you'd like to visit on the day and generate an e-ticket/voucher.
Redeem: Present your ticket/QR code at the attraction to skip lines and gain direct access.

Question 43

What happens if a particular attraction is closed, and I am unable to visit?

Accepted Answer

The opening and closing details are provided on every experience’s listing page. In case the place is closed, you can reschedule for another day or visit an alternate attraction. If you require any assistance - please reach out to us on care@alike.io and we will be happy to assist.

Question 44

What are Bestseller Bundles most suitable for - short or long trips?

Accepted Answer

Bestseller Bundles are most suited for short trips and layovers when you have limited time and wish to explore 1-2 top attractions in Abu Dhabi. You can select the best combo in the Bestseller Bundle section and enjoy your visit.

Question 45

I am a travel agent and I would like to offer this pass to my customers in Abu Dhabi ? Can I buy if for them?

Accepted Answer

Absolutely! If you are a travel agent then please reach out to us at care@alike.io for trade partner pricing and offers of The Official Abu Dhabi Pass.

Question 46

What is the redemption process?

Accepted Answer

Once you have selected the attractions you'd like to visit, generate an e-ticket/voucher and simply present your ticket at the attraction to skip lines and gain direct access.

Question 47

Can I change my Pass start date?

Accepted Answer

Yes, the Pass start date can be changed. Just get in touch with us here and we'll get it done.

Question 48

What attractions are included in The Welcome Pass?

Accepted Answer

The Welcome Pass includes access to a range of popular attractions and hidden gems such as museums, cultural sites, parks, and more.

Question 49

Can I upgrade/downgrade my city pass after purchase?

Accepted Answer

Yes, modifications can be made only if the pass has not been used. You can directly contact the care@alike.io for any change requests. Unfortunately, modification requests for partially consumed passes cannot be serviced.

Question 50

Is Build Your Own Pass suitable for long trips?

Accepted Answer

Absolutely! BYOP is suitable for both long and short trips. This pass allows you to choose your favorite destinations and includes complimentary vouchers and FREE access to some Abu Dhabi attractions.

Question 51

Are Hotel bookings refundable?

Accepted Answer

Hotel bookings have a refundable policy of up to 5 days, unless stated otherwise.

Question 52

Are some of the Cultural Attractions free in Abu Dhabi?

Accepted Answer

Yes, some of the popular cultural sites across Abu Dhabi are FREE to visit. Entry vouchers for the more popular sites in Abu Dhabi are included in the city pass under Complimentary Vouchers.

Question 53

What are Bestseller Bundles?

Accepted Answer

Bestseller Bundles are best-selling discounted combos crafted with the most-preferred tourist attractions in Abu Dhabi. You are free to choose your favorite Bestseller Bundles from multiple options.

Question 54

Do I need to take print outs of my tickets?

Accepted Answer

No. Once issued, all tickets are available on the app. No printouts required.

Question 55

Do you keep changing your Bestseller Bundles?

Accepted Answer

Yes, we update our Bestseller Bundle combos depending on the most-visited Abu Dhabi attractions each season. This ensures a smooth and quick experience for you.

Question 56

What is the Official Abu Dhabi Pass?

Accepted Answer

The Official Abu Dhabi Pass is a city pass authorized by the Department of Culture and Tourism (DCT), Abu Dhabi. It offers exclusive discounts on popular attractions, activities, transportation services, and accommodations in Abu Dhabi, making it the ultimate ticket for a personalized and enriching city experience.

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