Question 1

Which complimentary services are included in the Pass?

Accepted Answer

Here are the complimentary vouchers that are included in the pass - FREE Hop-On Hop-Off bus service operated by DCT Abu Dhabi, 25% discount on eSIM/SIM cards, and 10% discount on the tourist VISA applications.

Question 2

What are the benefits of using the Cruise Crew Pass?

Accepted Answer

The Cruise Crew Pass offers up to 40% off entry to Abu Dhabi's top attractions and activities for just $1, making it a cost-effective way to explore the city.

Question 3

How do I book my SIM?

Accepted Answer

Access your SIM discount voucher via the Pass Redemption Page. Select the SIM, apply the code during checkout and receive the booking confirmation via email. Detailed steps are also provided along with the discount voucher.

Question 4

What is 'Pay As You Explore' option?

Accepted Answer

If you love making impromptu plans, this option is for you. You can buy any attraction/experience ticket whenever you wish without purchasing a pass.
Note: Attractions in this section will be available at regular gate prices and without any discounts.

Question 5

How do I use my Hotel discount vouchers?

Accepted Answer

Your exclusive hotel discount voucher code can be accessed via the Redemption Page. Detailed instructions on how to use the voucher to unlock your exclusive hotel discount are provided along with the voucher.

Question 6

What is Build Your Own Pass?

Accepted Answer

As the name suggests, Build Your Own Pass (BYOP) allows you to create your own pass by selecting your favorite attractions and activities at a discounted price. You can select as many options as you wish. This pass also includes FREE access to some attractions and complimentary vouchers for an enriching experience.

Question 7

After purchasing the pass, can I use it right away?

Accepted Answer

Yes, the pass can be used immediately post-purchase on your Abu Dhabi tour. Select the attraction you'd like to visit, generate an instant e-ticket/voucher, and gain direct access at the attraction.

Question 8

Is The Official Abu Dhabi Pass available on both iOS and Android?

Accepted Answer

Yes, the Abu Dhabi Pass is available on both App Store (iOS) and PlayStore (Android). You can download the app easily on both devices.

Question 9

Can you assist with group bookings?

Accepted Answer

Certainly! Reach out to care@alike.io for assistance with group bookings, and our travel advisors will be delighted to help.

Question 10

How can I apply for the UAE Tourist Visa?

Accepted Answer

While redeeming your UAE Tourist Visa through the Abu Dhabi Pass, you will receive a confirmation email. Our customer service team will reach out to you to gather the necessary documents to initiate the visa process. Please ensure you make your booking at least 5 working days before your planned travel date.

Question 11

What is The Welcome Pass?

Accepted Answer

The Welcome Pass is an exclusive pass that provides access to various top attractions and hidden gems in the city, allowing visitors to explore and enjoy without the need for advance bookings.

Question 12

How can I use my attraction tickets that I received in my email?

Accepted Answer

The tickets you have received on your email will have the bar code/QR code that you can present at the venue for direct entry. The ticket is only valid on the date of visit you selected during redemption.

Question 13

Do you have app-only deals?

Accepted Answer

Currently, we do not have any app-only deals, but we offer complimentary vouchers with our passes.

Question 14

How can I contact the customer support team?

Accepted Answer

Contact our customer support team via care@alike.io or webchat for assistance with holiday arrangements, hotel reservations, and experience tickets.

Question 15

What is the validity of my pass?

Accepted Answer

All city passes are valid for 14 days from the date of first use. Seasonal passes may have different validity period.

Question 16

Why should I buy the Abu Dhabi Pass? How will I benefit from it?

Accepted Answer

The Official Abu Dhabi Pass offers access to 70+ attractions and experiences, as well as complimentary vouchers like FREE Hop-on Hop-off shuttle services, discounts on visa and SIM services, and much more, which are generally not available. This tourist pass eliminates travel worries about planning, booking, and handling multiple tickets, providing everything at your fingertips with the all-in-one app.

Question 17

I had selected my attractions at time of purchasing the pass – Can I change them later?

Accepted Answer

Absolutely. Please drop us a note at care@alike.io nd our Travel Advisors will be happy to assist you.

Question 18

How much can I save with the Abu Dhabi Pass?

Accepted Answer

You can save up to 50% on your Abu Dhabi trip with the Abu Dhabi Pass. Apart from this, you will also receive complimentary vouchers with the city pass.

Question 19

Can I cancel my Pass Purchase if my plans change?

Accepted Answer

We understand plans can change and you may want to cancel your purchase hence, cancellation is possible only if none of the pass offers have been redeemed. You cannot cancel a partially consumed pass.

Question 20

What does redeeming a pass mean?

Accepted Answer

A city pass is considered redeemed if any attraction/experience ticket or complimentary voucher has been used by the customer.

Question 21

What is the shuttle bus service included with The Welcome Pass?

Accepted Answer

The shuttle bus service provides convenient transportation to and from major attractions and hidden gems included in The Welcome Pass, making it easy to explore the city.

Question 22

How is the Official Abu Dhabi Pass different from other passes?

Accepted Answer

While many city passes focus solely on city experiences, the Abu Dhabi Pass stands out by providing flexibility, savings, and direct entry to most attractions. It also extends offers on essential tourist services like mobile services, transportation, and tourist visa applications unlike general city passes.

Question 23

How does this city pass work?

Accepted Answer

There are 3 easy steps behind the process of using The Abu Dhabi Pass:
Build: According to your travel style, choose your favourite pass - Nano Pass, Build Your Own Pass and Pay As You Explore. Select the attractions and experiences you love the most and complete the payment process.
Book: Once you have purchased the pass, select the attractions you'd like to visit on the day and generate an e-ticket/voucher.
Redeem: Present your ticket/QR code at the attraction to skip lines and gain direct access.

Question 24

What happens if a particular attraction is closed, and I am unable to visit?

Accepted Answer

The opening and closing details are provided on every experience’s listing page. In case the place is closed, you can reschedule for another day or visit an alternate attraction. If you require any assistance - please reach out to us on care@alike.io and we will be happy to assist.

Question 25

What are Nano Passes most suitable for - short or long trips?

Accepted Answer

Nano Passes are most suited for short trips and layovers when you have limited time and wish to explore 1-2 top attractions in Abu Dhabi. You can select the best combo in the Nano Pass section and enjoy your visit.

Question 26

I am a travel agent and I would like to offer this pass to my customers in Abu Dhabi ? Can I buy if for them?

Accepted Answer

Absolutely! If you are a travel agent then please reach out to us at care@alike.io for trade partner pricing and offers of The Official Abu Dhabi Pass.

Question 27

What is the redemption process?

Accepted Answer

Once you have selected the attractions you'd like to visit, generate an e-ticket/voucher and simply present your ticket at the attraction to skip lines and gain direct access.

Question 28

What attractions are included in The Welcome Pass?

Accepted Answer

The Welcome Pass includes access to a range of popular attractions and hidden gems such as museums, cultural sites, parks, and more.

Question 29

Can I upgrade/downgrade my city pass after purchase?

Accepted Answer

Yes, modifications can be made only if the pass has not been used. You can directly contact the care@alike.io for any change requests. Unfortunately, modification requests for partially consumed passes cannot be serviced.

Question 30

Is Build Your Own Pass suitable for long trips?

Accepted Answer

Absolutely! BYOP is suitable for both long and short trips. This pass allows you to choose your favorite destinations and includes complimentary vouchers and FREE access to some Abu Dhabi attractions.

Question 31

Are Hotel bookings refundable?

Accepted Answer

Hotel bookings have a refundable policy of up to 5 days, unless stated otherwise.

Question 32

How does the complimentary Abu Dhabi Hop-on Hop-off bus service function?

Accepted Answer

The lively and vibrant Shuttle Bus fleet operates on eight primary routes, linking Yas Island, Jubail Island, Saadiyat Island, Abu Dhabi city centre, and the Grand Canal area. This service is complimentary and provides access to the major tourist attractions around the city.

Question 33

What are Nano Passes?

Accepted Answer

Nano Passes are best-selling discounted combos crafted with the most-preferred tourist attractions in Abu Dhabi. You are free to choose your favorite Nano combo from multiple options.

Question 34

Are some of the Cultural Attractions free in Abu Dhabi?

Accepted Answer

Yes, some of the popular cultural sites across Abu Dhabi are FREE to visit. Entry vouchers for the more popular sites in Abu Dhabi are included in the city pass under Complimentary Vouchers.

Question 35

Do you keep changing your Nano Passes?

Accepted Answer

Yes, we update our Nano Pass combos depending on the most-visited Abu Dhabi attractions each season. This ensures a smooth and quick experience for you.

Question 36

What is the Official Abu Dhabi Pass?

Accepted Answer

The Official Abu Dhabi Pass is a city pass authorized by the Department of Culture and Tourism (DCT), Abu Dhabi. It offers exclusive discounts on popular attractions, activities, transportation services, and accommodations in Abu Dhabi, making it the ultimate ticket for a personalized and enriching city experience.

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